Terms of Use and Privacy Policy

Last Updated: 03/02/2026

1. DEFINITIONS

In this document, the term "the Company" refers to the business ODB, which operates the website at ODB.co.il and provides the services detailed in this document.

2. DOWNLOAD AND USE OF SOFTWARE AND ADD-ONS

The company may make available to you software, add-ons, technological tools, or other utilities (hereinafter: "the Components") for download and use free of charge. The use of these Components is provided "AS IS" and without any warranty from the company, including warranties of proper functionality, compatibility with specific systems, continuous availability, or absence of errors.

The company shall not be liable for any direct or indirect damage arising from the use of the Components, including data loss, system damage, or disruption to business operations. Use of the Components is at your sole responsibility, and it is recommended to back up data and verify compatibility before use.

The company reserves the right to discontinue the provision of the Components, update them, or change the terms of use at any time without prior notice.

3. SERVICE DESCRIPTION AND LIMITATIONS

3.1 Nature of Service

The Service provides AI-powered conversational agents designed exclusively for customer service purposes, including but not limited to: responding to customer inquiries, providing requested information, collecting contact information, and supporting service conversations.

3.2 Service Limitations

The Service is NOT designed, intended, or authorized for marketing automation, bulk messaging campaigns, or unsolicited commercial communications. The AI agent operates within service message parameters and does not initiate marketing or promotional communications.

4. CLIENT RESPONSIBILITIES AND COMPLIANCE

4.1 Legal Compliance

Client acknowledges and agrees that they are solely and exclusively responsible for compliance with all applicable laws, regulations, and industry standards in their jurisdiction, including but not limited to:

(a) Section 30 of the Communications Broadcasting Law, 5742-1982 (Israel)
(b) Amendment No. 13 to the Privacy Protection Law, 5741-1981 (Israel)
(c) WhatsApp Business Platform policies and terms of service
(d) General Data Protection Regulation (GDPR) where applicable
(e) Any other applicable data protection, privacy, or telecommunications laws

4.2 Obtaining Consents

Client is solely responsible for obtaining all necessary consents, permissions, and authorizations required by law before:

(a) Sending marketing or promotional messages
(b) Making marketing calls
(c) Processing personal data of end-users
(d) Initiating any commercial communications

4.3 Do Not Contact Registry Verification

Client is responsible for checking against relevant "do not contact" registries, including but not limited to Israel's "Don't Call Me" registry, prior to any marketing communications.

4.4 Consent Management

Client is solely responsible for obtaining, documenting, and maintaining valid consent from end-users for:

(a) Marketing communications via any channel
(b) Collection and processing of personal data
(c) Storage and use of contact information

Client acknowledges that use of the Service does NOT constitute or provide consent on behalf of end-users for marketing purposes.

4.5 Data Controller Status

Client acknowledges that they are the data controller (as defined under applicable data protection laws) for all end-user data collected through or in connection with the Service. Provider acts solely as a data processor providing infrastructure services.

4.6 Lead Management

Client is solely responsible for how leads generated through the Service are contacted, stored, processed, and utilized after delivery from the Provider's system.

5. PROHIBITED USES

Client shall NOT use the Service to:

(a) Send unsolicited marketing, promotional, or commercial messages without proper prior consent
(b) Violate any applicable spam, privacy, or telecommunications laws or regulations
(c) Send messages to individuals listed on "do not contact" registries
(d) Engage in bulk messaging campaigns without appropriate authorization and consent
(e) Violate WhatsApp Business Platform policies or terms of service
(f) Send malicious, fraudulent, or deceptive content
(g) Harass, threaten, or abuse end-users

6. INDEMNIFICATION

6.1 Client Indemnification

Client agrees to indemnify, defend, and hold harmless Provider, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

(a) Client's use or misuse of the Service
(b) Client's violation of these Terms of Service
(c) Client's violation of any applicable laws, regulations, or third-party rights
(d) Client's failure to obtain required consents or comply with consent requirements
(e) Any marketing or commercial communications sent by Client
(f) Client's data processing or handling practices
(g) Claims by end-users regarding unsolicited communications or privacy violations

7. LIMITATION OF LIABILITY

7.1 Provider's Limited Role

Provider provides infrastructure and AI technology only. Provider does NOT:

(a) Control how Client uses the Service
(b) Manage or verify Client's consent collection practices
(c) Monitor Client's compliance with applicable laws
(d) Assume responsibility for Client's communications with end-users

7.2 No Liability for Client Actions

Provider shall NOT be liable for any damages, fines, penalties, or legal consequences arising from Client's:

(a) Failure to obtain proper consents
(b) Violation of spam or telecommunications laws
(c) Non-compliance with data protection regulations
(d) Misuse of leads or contact information
(e) Violations of WhatsApp policies

8. TERMINATION

8.1 Termination for Violation

Provider reserves the right to immediately suspend or terminate Client's access to the Service, without notice or refund, if Provider reasonably believes that Client:

(a) Is using the Service in violation of these Terms
(b) Is engaging in spam or unlawful communications
(c) Has received complaints from end-users regarding unsolicited messages
(d) Is violating applicable laws or regulations
(e) Is creating legal or reputational risk for Provider

8.2 Effect of Termination

Upon termination, Client's right to use the Service immediately ceases. Client remains liable for all obligations incurred prior to termination.

9. DISCLAIMERS

9.1 Compliance Disclaimer

PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING CLIENT'S COMPLIANCE WITH APPLICABLE LAWS. CLIENT IS SOLELY RESPONSIBLE FOR ENSURING THEIR USE OF THE SERVICE COMPLIES WITH ALL APPLICABLE LAWS AND REGULATIONS.

9.2 Legal Advice Disclaimer

Nothing in these Terms constitutes legal advice. Client is encouraged to consult with qualified legal counsel regarding compliance obligations in their jurisdiction.

10. ACKNOWLEDGMENTS

By using the Service, Client acknowledges and agrees that:

(a) They have read and understood these Terms of Service
(b) They are solely responsible for all compliance matters
(c) They understand the legal requirements applicable to their use of messaging services
(d) They will not hold Provider liable for Client's compliance failures
(e) Provider's role is limited to providing AI infrastructure technology

Client represents and warrants that:

- They have the authority to use the WhatsApp Business number(s) connected to the Service
- They own or have proper authorization for all content sent through the Service
- They will maintain appropriate records of consent as required by law
- They will promptly honor opt-out requests from end-users

11. COLLECTION AND USE OF PERSONAL INFORMATION

When you contact us through various forms on the website, we may collect the details you provide, such as your name, email address, domain name, phone number, and the content of your message. This information is used to process your inquiry, provide a response, and improve our services.

In addition, the website uses tools such as Google Tag Manager, Google Analytics, and advertising pixels (e.g., Facebook Pixel) to analyze visitor traffic, measure performance, and personalize content and advertisements. These tools may collect information such as IP address, browser type, pages visited, and online identifiers (cookies).

12. INFORMATION FROM SOFTWARE AND ADD-ONS

Some of the software, add-ons, or technological tools that the company makes available for download may collect technical and usage information (such as operating system version, frequency of use, browser type, and device identifier) for the purpose of improving and maintaining the Components.

Information collected from the Components is not stored on the company's systems and is not transferred to any third party. The information is used solely for real-time performance analysis and technical troubleshooting.

13. DATA STORAGE

Information from contact forms is securely stored in the website's systems and email, in accordance with the Privacy Protection Law, 1981, and Amendment No. 13 to the law. Data collected through third-party tools is stored and processed according to the privacy policies of those providers.

14. DATA SHARING

Information from contact forms will not be shared with third parties unless required by law or necessary to handle your inquiry in cooperation with the website's service providers. Anonymous or aggregated data from statistical tools may be shared with third parties for analysis and improvement purposes.

15. COOKIES

The website uses cookies and online identifiers for its operation, statistical analysis, and advertising personalization. You can block or delete cookies via your browser settings, but doing so may affect your experience on the site.

16. INFORMATION SECURITY EVENTS

In the event of a security incident that may affect your privacy, we will act in accordance with the law, including reporting to the Privacy Protection Authority and providing direct notification to you if required by law.

17. YOUR RIGHTS

You may contact us at [email protected] to review, correct, delete, or restrict the use of personal information you have provided, in accordance with legal requirements.